Chicago Canvas & Supply Co. Sales Terms and Conditions
1. Sales Policy
1.1. Pricing and Availability
Chicago Canvas & Supply strives to provide accurate details, descriptions and prices on www.chicagocanvas.com. However, should an error occur in the price of any goods ordered, you will be notified of this in a timely fashion and given the option of reconfirming your order at the correct price or cancelling it. If Chicago Canvas & Supply is unable to contact you, your order will be treated as cancelled. If you cancel and have already paid for the goods, a full refund will be given.
Prices listed do not include shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice.
All orders are subject to availability and confirmation of the order price. Special prices may be limited to certain merchandise and quantities in stock.
Dispatch times may vary according to availability. Order may be subject to delays resulting from postal delays or force majeure for which Chicago Canvas & Supply is not be responsible.
1.2. Sales Tax.
Chicago Canvas & Supply charges 9.5% tax on shipments made to Illinois.
1.3. Payment and Credit Terms.
Chicago Canvas & Supply accepts Visa, MasterCard, Discover, American Express, PayPal; cash and company checks for credit accounts only. All payments will be processed in US dollars. Payment terms for customers with established credit are net thirty (30) days from the date of shipment or pick‑up. All credit terms extended to customer, are at Chicago Canvas & Supply’s sole discretion. Chicago Canvas & Supply further reserves the right to charge a monthly late fee of 1.5% for all past due accounts.
If customer fails to make payment within thirty (30) days of shipment or pick‑up, or fails to comply with Chicago Canvas & Supply’s credit terms, Chicago Canvas & Supply may defer shipments until payment is made, require cash in advance for any further shipments, demand immediate payment of all amounts then owed, elect to pursue collection action (including without limitation, attorneys’ fees and any and all other associated costs of collection), and/or may, at its option, cancel all or any part of an unshipped order.
Chicago Canvas & Supply reserves the right to accept or reject any order.
All items are sold for domestic consumption in the United States.
If exported, purchaser assumes full responsibility for compliance with US export controls.
2. Shipping Policy
2.1. Shipping and Handling
UPS is Chicago Canvas & Supply’s primary carrier and a variety of freight carriers are used for Less-Than-Truckload (LTL) shipments. Shipping rates are carrier-calculated.
A $3 handling fee is charged on orders totaling less than $25 before tax and shipped to one address within the continental United States. A handling fee is not charged to customers for standard ground delivery on orders of $25 or more before tax.
Title and risk of loss pass to customer upon tender of shipment to carrier.
2.2. Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Please note that standard shipping rates will apply for all orders to Alaska and Hawaii. Chicago Canvas & Supply only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations will not be processed. Chicago Canvas & Supply does not ship to PO Box addresses.
2.3. Expedited Shipping Rules
To qualify for expedited shipping Chicago Canvas & Supply must receive your order before 1pm (CT) Monday–Friday. Expedited orders only ship on business days; any orders placed on Saturdays, Sundays, and holidays will be processed on the next business day. If you have any questions please contact Chicago Canvas & Supply @ 773-588-3139. All orders must weigh less than 150 lbs. It is the customer’s responsibility to call and verify item availability for rush orders.
3. Return Policy, Limited Warranty and Limitation of Liability
3.1. 5‑Day Satisfaction Guarantee
THERE WILL BE NO RETURNS ON CUT YARDAGE OR CUSTOM ORDERS.
If you are not satisfied for any reason and if the product is undamaged, items may be returned in their original packaging within five (5) days of shipment for a full credit or exchange. Only clean, un-used products in their original condition may be returned or exchanged. Credit or exchange should be arranged in advance and clearly specified on return documentation. A copy of the original order confirmation or packing slip needs to accompany your return authorization (RA) paperwork as proof of purchase.
3.2. Return Authorizations
All returns must include a return authorization (RA) number. To receive this information, please contact Chicago Canvas & Supply at 773-478-5700 between the hours of 8am to 4pm (CT) Monday through Friday.
Chicago Canvas & Supply reserves the right to assess a 15% restocking fee for items received without a RA number.
Customer is responsible for all shipping expenses from and to Chicago Canvas & Supply.